Refund Policy
RETURNS
We do not offer returns based on change of mind. Please choose and order carefully. As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from us, in accordance with Australian Consumer Law.
If a Product is faulty or not fit for its purpose then we will meet our legal obligations which may include refunding the purchase price or providing a replacement product, provided the Product is returned within a reasonable time with proof of purchase. Items in the products may vary in colour, brand, size and shape from the description or images on the website. If you wish to return or exchange an item, please contact us by email within a reasonable time of receipt to arrange for the Product’s return and replacement or exchange.
All returned Products must be received by us in original packaging, in unused condition with tags attached (where applicable). If we believe that a Product has been damaged or used by you, we reserve the right to return the Product to you with no refund or exchange. We also reserve the right to charge your credit card for the associated shipping and handling costs. For international customers, any additional costs incurred due to currency conversions will not be refunded, and are considered to be your responsibility.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@peekyme.com.au.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SHIPPING
To return your product, please email us at hello@peekyme.com.au
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.